Privacy Policy
This Privacy Policy explains how Modern Refractory Services ("MRS", "we", "us") handles information collected through modernrefractoryservices.com (the "Site"). MRS is an engineering and contracting firm headquartered at Chanserpur, Tamluk, Purba Medinipur, Pin - 721653, West Bengal, India.
1. Information We Collect
The Site collects information only when you voluntarily provide it, through the Request a Quote form on our Contact page. This may include:
- Your name, phone number and email address
- Your company or plant name
- Project details: type of work, equipment details, site location, shutdown window
- A drawing or photo attachment, if you choose to upload one
- Any other information you include in your message
The Site does not require account creation for visitors, does not process payments, and does not knowingly collect information from children.
2. How Enquiry Data Is Stored
Contact form submissions are stored directly in our database and reviewed by MRS staff through a password-protected admin panel. A notification email is also sent to our business inbox where technically possible. We do not share submitted enquiry data with third-party marketing services.
3. Cookies
The public Site does not set advertising or tracking cookies. Our admin panel uses a strictly-necessary session cookie to keep authorised staff logged in; this cookie is not used for tracking visitors and is not set for the public-facing pages.
4. How We Use Your Information
- To respond to enquiries about furnace, boiler, kiln, refractory, acid-proof lining and insulation work
- To schedule site assessments and provide quotations
- To maintain records of business communications for contract purposes
We do not sell, rent or trade your personal information to third parties.
5. Data Retention
Enquiry records are retained for as long as reasonably necessary to service the enquiry or an ongoing contract, or as required by applicable Indian law, and can be deleted from our system on request.
6. Your Rights
You may request access to, correction of, or deletion of personal information you have submitted to us by emailing modernrefractoryservicesmrs@gmail.com.
7. Data Security
We take reasonable technical steps to protect information shared with us, including access-controlled admin login and encrypted password storage. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Services
The Site embeds a Google Maps location on the Contact page. Use of this embedded service is subject to Google's own privacy terms.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
Modern Refractory Services
Chanserpur, Tamluk, Purba Medinipur, Pin - 721653, West Bengal, India
Phone: +91 94348 97018 / +91 80010 36588
Email: modernrefractoryservicesmrs@gmail.com